Refund Terms
Our Guest Policy
We hope you enjoy your new apparel! You are eligible for a refund if items are sent back within 30 days of delivery. To qualify, ensure clothing is unworn, unwashed, and still has all original tags attached. A valid proof of purchase or receipt is required for all returns. Once your return is received and inspected by our team, we will issue a refund to your original payment method. Please allow 5–10 business days for the transaction to process. Kindly note that all sale items are marked as final sale.
Exchanges and Variation
To exchange an item for a different size or style, simply return your original purchase for a full refund and place a new order on our site. Partial refunds may be granted for items that show signs of wear or arrive with missing parts not due to our error. If you receive a damaged or incorrect product, please contact us immediately so we can fix the issue. We aim to keep this process simple and friendly because your satisfaction at Napanangka is our priority. Thank you for shopping with our local store.
Late Refunds and Support Issues
If your refund is late, first recheck your bank account and then contact your credit card provider. If you still have not received your funds after these steps, please contact us at info@napanangka.com.au.